Organized retail crime and AI

Organized retail crime is costing retailers, on average, $94.5 billion annually.

Everyone has the same problem.

So if you can share those best practices—whether it's access control, lighting, artificial intelligence, cameras, or video surveillance—

I also think that public-private partnership is really important, right?

Because this is also where you can sort of widen your visibility as a retailer as to what's going on in your community.

So you might not know what's happening a block away, five blocks away, ten blocks away.

We're seeing this increase in severity and frequency of smash-and-grabs.

And a lot of this is also due to some change in legislation and some changes in charges.

So when we look at California in 2022, there was a reclassification of the charge for theft under $950. That baseline number of $950 moved from a felony to a misdemeanor.

So we're seeing individuals have a higher sort of dollar threshold, if you will, in California—where they feel they can, almost in a sense, get away with that.

Measures to prevent smash-and-grabs involve a plethora of resources: physical security, pre-planning, and technology integration.

We could talk more in detail about how you also raise awareness around “see something, say something,” right?

After an ORC incident occurs, we really need to have that sort of post-action review.

One of the biggest things, when we talk about employee safety, is also providing counseling services and resources to staff members in those retail environments post-incident.