Commercial and Residential Property Security Gets an Upgrade with Prestige Services

GardaWorld's Prestige services are setting a new benchmark for commercial and residential property security.

With rising vacancy rates due to urban crime and homelessness in key markets like Chicago’s South side, San Francisco, Boston, and Denver, property security services must be intentional, targeting the complex challenges facing the commercial real estate industry today.

“These areas command a higher level of service to be competitive,” explains Ave Seltsam, VP of Sales at GardaWorld, Western Region. “It's a rough market right now because there's a lot of people not renewing their leases, and there's a lot of vacancies because of that,” she explains.

“Businesses have to step it up as far as providing the best service because they have to protect their homeowners, but also in the commercial real estate side, they have to protect their tenants,” says Seltsam. “It falls on businesses to make sure they're taking care of and protecting their own assets - sometimes billion-dollar assets - in real estate.”

Blending Security with Hospitality

In response to this changing reality, GardaWorld has unveiled its groundbreaking Prestige services. By enhancing property security with concierge and front desk services, this new service presents a comprehensive and elevated approach to property security, ultimately redefining the standards of excellence in the industry.

“There’s an opportunity to provide a lot more education to property managers, and homeowners would be very happy knowing that we are addressing some of the societal issues that are going on right now,” says Seltsam.

Seltsam added: “Recognizing that certain things are happening is only half the battle. Recognizing it, putting a plan together and providing an option for improved service is where Prestige comes in, and that’s a great thing.”

What Makes Prestige Services Different?

Combining concierge-style experiences with security, Prestige services go beyond safeguarding client properties by supporting its clients with curated program offerings tailored to their specific needs. This includes specialized training to increase emergency preparedness and reduce business risk, such as:

• situational awareness
• workplace violence
• emergency procedures
• civil unrest
• business continuity

“The program has been very thought-out and is much more custom-tailored to what commercial and high-end residential buildings need,” explains Seltsam. “It is a fantastic option for Class A buildings that need that higher level of service within a reasonable pricing parameter,” she says.

“We understand their market, we understand the building and the property managers’  challenges, not only with other vendors that often times we're there to screen, but also we understand how competitive is it.”

Focusing on the Client Experience through Specialized Training

Prestige services go beyond traditional security - all security officers complete specialized concierge training along with a proprietary Customer First Service training program. This training culminates in a pledge to deliver exceptional customer experiences, ensuring that security officers are not only protectors, but also ambassadors of service excellence.

As mentioned earlier, the specialized training includes key courses designed to enhance the level of service provided, such as situational awareness, workplace violence preparedness, emergency procedures, civil unrest management, and business continuity. This ensures that GardaWorld’s Prestige services align with the competitive commercial real estate market, helping property managers maintain happy tenants and occupied buildings.

This tailored training also equips the Prestige team with the knowledge and skills necessary to handle the unique challenges encountered in commercial and high-end residential properties, a crucial gap GardaWorld is filling within corporate and residential property security.

By offering an elevated level of service focused on the client experience, Prestige services increase vendor participation, ultimately attracting and enhancing a building’s desired client and tenant base, explains Seltsam. "At the end of the day, it’s about helping commercial properties become more desirable places for organizations to conduct their business," she adds.

Unmatched Value for Property Owners

GardaWorld’s deep understanding of the importance of customer service in commercial and residential property security allows Prestige Services to provide property owners with peace of mind and ease their workload.

“With a highly trained and professional Prestige team, owners can trust that their tenants will be well cared for,” Seltsam assured. By entrusting security to GardaWorld’s experts, owners can focus on other critical aspects of their business, knowing their property is in capable hands.

Prestige adds an additional layer of structure and professionalism to a property’s security program, making it more desirable. This comprehensive approach and pre-thought-out service model attract clients seeking a higher level of service.

By addressing specific needs and providing enhanced training, Prestige elevates a property’s appeal, ensuring that security requirements are handled by a trusted and expert team. This allows property owners to focus on their core responsibilities and business objectives.

As demand for exceptional security services grows, GardaWorld’s Prestige Services are ready to meet the needs of the most discerning clients.